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The Consequences of Four Notable Software Failure Cases

A computer and internet connectivity are all you need to build wonderful things, which is the beauty of software development.

Education, money, healthcare, communication, and other sides of our existence all show the importance of software. Software systems have a major flaw, even if they are good at computing vast and complicated data sets: they are made by people. We all commit errors as humans; there are plenty of them. Since faults and failures are inevitable in any software system, this is to be expected.

Our economy now depends on software systems so heavily that every failure of these systems has an impact on the economy. 3.6 billion individuals were impacted by software failure in 2017 and suffered financial losses of $1.7 trillion, according to a study conducted by the software testing company Tricentis [1].

In this essay, We will see instances of software failure and its ramifications to give you an understanding of the potential repercussions that may happen as a result.

St. Mary’s Mercy Hospital is the first case.

Picture receiving a letter from your hospital informing you that you passed away one morning when you checked your mailbox. The 8500 patients who received treatment at St. Mary’s Mercy Hospital between October 25 and December 11 experienced just that. How did it go?

Apparently, the hospital had just improved its patient-management software. Nevertheless, a mapping mistake in the program caused the system to issue a number of 20 (which signifies “expired”) instead of 01, which indicated the patient had been discharged. But it doesn’t stop there. Incorrect information was given to insurance providers, the neighborhood Social Security office, and patients as well. How [2] is done is unclear.


National Health Service, the second instance

Neither not taking your medications at all nor taking the incorrect drug is better, in my opinion. It doesn’t matter which way you look at it, a software flaw caused at least 300,000 cardiac patients to receive the incorrect medication or advice. What then occurred?

SystmOne, a clinical computer program, was found to have a flaw in 2016 that had been causing it to calculate patients’ risk of heart attacks incorrectly since 2009 (see also: 2016). Due to the fact that many patients were assured they were at minimal risk, many experienced heart attacks or strokes, while others experienced unwanted side effects from taking medicine that wasn’t necessary [3].


Third instance: LAX airport air traffic control

The crucial duty of alerting pilots of aircraft of the pertinent information on weather, routes, the distance between other aircraft, and other matters falls to air traffic control. It might be disastrous if you don’t get in touch with the pilots of your aircraft right away.

Air traffic control at the Los Angeles airport lost vocal connection with 400 or more aircraft on September 14, 2004, at about 5 PM, when many of the aircraft were en route to one another in the southwest of the United States. How did it go? Unexpectedly, the principal voice communication system was turned off. A few minutes after it was switched on, the backup system also failed, which was the cherry on top.

The communication system’s internal millisecond timer, which runs continuously, was the root of the issue. It would shut off once it hit zero since it was unable to clock itself. Over 800 aircraft were impacted nationwide by the outage [4].


4th instance: Toyota

Many Toyota owners complained that towards the middle of the 2000s, their cars would accelerate without them having to press the accelerator. Investigators learned that software problems were to blame for the unexpected acceleration following a string of incidents that prompted inquiries.

In this instance, the software in Toyota automobiles had a number of flaws, including memory corruption, improper memory handling, the disabling of safety features, single point of failure systems, and hundreds of global variables. Millions of Toyota automobiles were recalled, and a month after the root of the issue was found, the stock price of Toyota dropped by 20%.

In this instance, the need to release the product quickly shows the costs of not paying enough attention to testing and sound programming techniques.



Various instances of software failure and their effects were investigated in this article. These incidents show how dependent our society is on software and how when it malfunctions, there may be ramifications beyond just the financial ones.

Software systems will include flaws and be vulnerable to failure as long as people are involved in the development process. As programmers, it is our duty to make sure that the systems we created have undergone extensive testing in a variety of accurate and realistic circumstances. In order to make sure that the program we are advertising may truly benefit its users rather than hurt them, this is necessary.

A lot of times, introducing an unproven and incomplete product is driven by competition and the desire to be the first to market. As software users, it is our duty to use the tools we employ to assist our actions rather than slavishly following whatever advice or outcomes they may provide.




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The Story of the Failure of a Software Company

There once existed a software business called InnovateTech. It all started with a group of enthusiastic and gifted people who had a goal to develop ground-breaking software solutions. They set out with high expectations and lofty objectives, but they ran across a number of obstacles along the way that finally brought about their demise.

InnovateTech first concentrated on creating a ground-breaking product that they thought would revolutionize the market. They put a lot of effort and money into research and development, striving for excellence. They concentrated all of their efforts on developing the ideal product, but they overlooked other vital facets of managing a prosperous software company.

Challenge 1: Insufficient market research and comprehension

InnovateTech didn’t carry out adequate market research or comprehend the requirements and preferences of their intended market. They believed that their novel solution would instantly draw clients, but they soon discovered that their offering did not meet the needs of the market. Low consumer uptake and little market penetration were the results of this lack of market understanding.

Challenge 2: Poor project management and communication

The business has issues with team communication and project management. Due to ineffective coordination and weak processes, deadlines were missed and deliverables were behind schedule. Collaboration was hampered by unclear communication routes, which left team members perplexed and frustrated. Their software’s quality worsened as a result, which caused unhappy customers and unfavorable evaluations.

Challenge 3: Poor client relationship management

InnovateTech failed to build trusting client connections and manage client expectations successfully. They struggled to comprehend and meet the needs of their clients because they lacked a focused client management approach. As a result, they had trouble keeping clients happy and obtaining long-term contracts, which hurt their reputation and revenue.

Challenge 4: Lack of Innovation and Adaptability

InnovateTech failed to adapt to changing market conditions and new technological developments. Due to their complacency with their current offering, they neglected to make necessary improvements in order to stay competitive. They lost market share and customers due to their incapacity to develop and provide new features or solutions.

Outcome and Lessons Learned:

Despite having a strong staff and an original idea, InnovateTech failed for a number of reasons.

  • Ignoring market research and consumer knowledge may result in the creation of items that don’t satisfy client needs.
  • Poor project management and communication can cause internal chaos, missed deadlines, and subpar products.
  • Poor client relationship management can result in unhappy clients, lower retention rates, and a detrimental effect on sales.
  • In a market that is evolving quickly, failing to innovate and adapt might result in obsolescence and a loss of market share.

Software firms may learn a lesson from the narrative of InnovateTech. It focuses on how crucial it is to perform market research, set up efficient project management and communication procedures, give client relationship management first priority, and promote an innovative and adaptable culture. Software firms may aim for success and steer clear of the traps that could cause failure by taking note of these lessons.


Author: K M Hasan Ripon, Executive Director, BSDI

Getting old is not a problem (11)

Creating Leaders: A Case Study of Innovative Leadership Development

Leaders should focus on creating new leaders, rather than just managing followers. This article will share the experience of a group of companies that have successfully implemented an innovative approach to leadership development.

The company’s first priority was to eliminate the traditional “One Man Show” mentality and help employees grow by providing new and challenging tasks, learning opportunities, and full support. To achieve this, the company took several steps, this article will outline a few of the leadership development initiatives they implemented:

  1. The company encouraged department leaders and managers to cultivate their second and third tiers of leadership. The goal was to eliminate the traditional “One-Man Show” approach.
  2. The Human Resources Division added a clause to their policy that every employee must complete at least 40 hours of learning each year. The company established partnerships with universities and institutes for learning opportunities, and also provided access to online learning resources through partnerships with online portals. This helped employees improve their knowledge and skills, leading to improved performance at work.
  3. Leaders were instructed to properly delegate tasks and evaluate performance in order to nurture leadership qualities.
  4. The company introduced an Office Management System, where employees were required to input daily and monthly task reports, as well as project completion reports. The intention was to manage the system, not the people, to increase bonding between employees.
  5. Employees were encouraged to present their ideas for revenue generation through the Office Management System, complete with resource planning and mobilization plans, and a team and focal person for implementation. This policy helped employees present their ideas in a structured manner, reducing the possibility of failure.
  6. The company adopted a Hybrid Management Structure, with both top-down hierarchy and bottom-up approaches, allowing for early identification and resolution of critical issues.

Initially, these innovative leadership development strategies faced criticism from some employees, however, a few optimistic leaders embraced the changes and reaped the rewards. Within two years, the company discovered numerous emerging leaders and launched multiple new offerings, services, and systems. The employee retention improved, customer satisfaction grew, and the company’s annual revenue saw a boost of 40%. Most significantly, work was fairly distributed among all staff and the “One Person Show” mentality was completely eradicated.

Creating new leaders is crucial for the growth and success of any organization. By providing learning opportunities, implementing effective management systems, and encouraging employees to take the initiative, organizations can develop a strong and dynamic leadership pipeline.


Author: K M Hasan Ripon, Executive Director, BSDI

Getting old is not a problem (10)

From Scratch to Modernity: The Rise of the Daffodil Smart City

The 10th Convocation of Daffodil International University is set to take place in 24 hours, with the campus in a festive mood and ready to welcome its graduating students, their guardians, and guests. Nearly 13,000 students will attend the event in the Green Campus. I recently came across a video from a previous foundation ceremony back in 2010 and was struck by a speech in which it was announced that, in just 10 years, the students would see the transformation from a Redbrick empty field to a modern green campus, and it would be a great example to the world. Addressing the Graduating Students, Dr. Md Sabur Khan, the visionary leader during the time mentioned in his speech “ I assure you that the Red Empty Brick Field you are visiting today will become a world-class Green campus”.  At the time, many people, including myself, couldn’t believe it but today Daffodil International University has proven that it was not an unrealistic promise, but today it’s a  reality.



The transformation of Daffodil International University is a testament to the power of a leader’s vision to change an entire community and society. The present campus is unrecognizable compared to its appearance 12 years ago, and visitors are always in awe of its modern infrastructure, including the presence of all necessary facilities, transportation, sports zone, academic institutions, entertainment facilities, and a thriving business community. The words and commitment made a decade ago have come to life and have not only transformed the campus but have also transformed the surrounding society. 

The local residents, who used to rely on mostly daily wage earners for their livelihood, have now shifted to business, as 85% of the people are now engaged in the business community. The mindset of the community has changed, and people are now more focused on education and business. Based on its placement, the roads, citizen services, infrastructure, and architectural view of the place the lifestyle, mindset, and culture have been changed, the local community also got the blessings of many modern New shopping centers, financial institutions, medical centers, largest libraries, research centers, Gymnasium, child care center, libraries, auditoriums, swimming pools, and sports facilities have been established, making this transformation a model for others to follow. Apart from the development issues, focusing on the Daffodil International University many national & international institutions, associations, and personalities, visited this locality and through their visit, new development issues are coming forward before the local government too. 



The transformation of Ashulia Center has given the country a new vibe, and Daffodil International University’s transformation over the past 22 years has been recognized and appreciated by others.

Tomorrow, 9th February 2023, around 6,000 students will gather for the convocation ceremony, and another 50,000+ alumni worldwide are ready to welcome them.

If more examples like Akrain, and Ashulia can be set, from a “Scratch to Smart City,” Bangladesh can soon be declared a “Smart Bangladesh.”

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Amena Hasan, Deputy Director, Daffodil International University

Getting old is not a problem (8)

How Bangladesh Made ‘Practice Makes Perfect’ its National Motto

K M Hasan Ripon, a well-known skill activist and changemaker, launched a campaign in 2019 with a tagline that has now become well-known in Bangladesh. The campaign’s motivation was the tagline “Practice Makes Perfect,” which connected with individuals from every phase of life. The motto in Bengali was “অনুশীলনে সবই সম্ভব” which translates to “Practice Makes Perfect” in English.

Mr. Ripon traveled to more than 50 districts in Bangladesh, 7 countries across the globe, and over 136 institutions, including public and private universities, polytechnics, general colleges, youth groups, and corporations, throughout the campaign. This allowed him to interact with approximately 62,000 individuals directly and indirectly, reaching about 28 million people via social media networks.



Non-resident Bangladeshis who work in various locations across the world also backed the campaign and slogan, broadening its reach and influence. Mr. Ripon is often asked to use the phrase “অনুশীলনে সবই সম্ভব” with the audience in his unique way whenever he travels for a seminar, workshop, or public speaking event.

The goal of this campaign was to promote positive feelings in individuals and spread confidence across the nation. Mr. Ripon’s tagline, “Practice Makes Perfect,” requests individuals to work hard and always better one another, creating a can-do attitude and an ambition for excellence. The campaign’s influence may be observed in people’s enhanced happiness and motivation throughout Bangladesh.

In Bangladesh, K M Hasan Ripon’s campaign and phrase “Practice Makes Perfect (অনুশীলনে সবই সম্ভব)” have become symbols of happiness and encouragement. The campaign’s influence is still being felt, pushing individuals to strive for greatness and attain their best potential.

Getting old is not a problem (7)

The Power of Cooperation: A Path to Success

I embrace cooperation over competition. In today’s world, collaboration and cooperation are crucial for achieving goals. Competition is important, but it should only be with oneself. One must strive to be better than they were yesterday, demonstrate new skills and work with others.

During my student years, I learned the notion of beating others to secure a top position. My friends held similar beliefs. Sadly, many of us failed and became frustrated. However, during an art competition, I saw my daughter and her friends sharing their colored pencils. I asked why and she replied, “They’re all my friends and we each have different ideas, sharing tools won’t impact our ideas but bring inner peace.” She said her school and teachers taught her this philosophy.

During a trip to Australia to study effective teaching methods, I was awarded a scholarship to study at TAFE Hunter Institute in Newcastle for a project on Competency-Based Education for Higher Education. I learned that there’s no such thing as “PASS” or “FAIL” but instead “Competent” or “Not Yet Competent”. When I asked my supervisor why they eliminated those words, he said “PASS” or “FAIL” create negative energy and ruin the theme of cooperation and collaboration.

I applied these new insights in my team and workplace, with great results. There was no competition, just teamwork towards a common goal. Collaboration and cooperation increased. Instead of rejection, the word “Improvement” was used. To produce the best results, each team member must work together to bring out their best. Teams with unity, positive thinking, cooperation, and collaboration will reach their goals. The question now is how to enhance cooperation and collaboration within a team.

Enhancing cooperation and collaboration within a team can be achieved through several effective strategies. One way is to encourage open communication and active listening, where team members are encouraged to share their thoughts and ideas and actively listen to each other to promote understanding.

Another way is to foster a positive and inclusive team culture by promoting trust, respect, and a sense of belonging among team members. Setting clear roles and responsibilities for each team member, and encouraging teamwork and collaboration on projects and tasks can also help to promote cooperation and collaboration within the team.

For example, a team could hold regular check-ins to discuss progress and ensure everyone is aligned, and allocate tasks based on each team member’s strengths and interests to maximize their contributions and build a strong sense of teamwork.

In conclusion, Cooperation is the way to go. Competition, a concept rooted in outdated 20th-century capitalist ideals, is no longer relevant. Cooperation and collaboration within a team are crucial for achieving success and reaching common goals. By prioritizing cooperation and collaboration, teams can work together effectively and achieve their targets in a harmonious and productive manner.


K M Hasan Ripon, Executive Director, BSDI

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The Power Of Mindset: How To Fight Against Laziness

Life is a journey that presents us with both challenges and opportunities. It can be difficult to navigate at times, but with the right mindset, we can make the most of our experiences. One of the most important aspects of living a fulfilling life is overcoming laziness and becoming more productive.

Recently, I had the privilege of discussing life with my mentor, Mr. Gemunu Wijesena from Sri Lanka. During our conversation, he imparted to me a simple yet effective formula for leading a fulfilling life. The formula consists of five powerful words: Active, Skilled, Money, Friends, and Happy. Each of these words holds a connection to the next, and by focusing on one, we can positively impact the others. This formula has greatly helped me comprehend the significance of productivity and the interdependence of various aspects of life.

The purposeful life’s formula is simple,

  • Being Active will make you SKILLED!
  • Skills will help you earn MONEY!
  • Money will get you, FRIENDS!
  • Friends will make you HAPPY!

On the other hand, if we look at it from the opposite perspective, the formula for an unsatisfying life can be described as follows:

  • Laziness will keep you inefficient!
  • Inefficiency will make you worthless!
  • Worthless life will make you friendless!
  • Life without friends will make you unhappy!

The ultimate lesson from this formula is that our mindset plays a crucial role in shaping our lives. Our creator almighty Allah has provided us with the capability to operate our lives in the right direction, but it is up to us to utilize the resources given to us effectively, or risk having a meaningless, hopeless, and unproductive existence.

So, how do we fight against laziness and live a fulfilling and meaningful life? Here are a few ways:

  1. Set goals: Having a clear and specific goal in mind will give you a purpose and something to work towards.
  2. Create a schedule: Set aside specific times for different activities and stick to them.
  3. Surround yourself with positive influences: Spend time with people who inspire and motivate you.
  4. Take care of your physical and mental health: Get enough sleep, exercise regularly, and take care of your mental well-being.
  5. Practice gratitude: Appreciate what you have and be thankful for the blessings in your life.

To sum up, the five-word formula shared by my mentor, Active, Skilled, Money, Friends, and Happy, is an effective way to comprehend the connection between various elements of life. It highlights the significance of being active and efficient as the foundation for a satisfying and purposeful life. By managing our mindset and actions, we can conquer laziness and accomplish our aspirations



K M Hasan Ripon, Executive Director, BSDI

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From Shouting to Leading: The Impact of Leadership Style on Employee Retention

In today’s society, it is not uncommon for professionals to work in offices without maintaining a high level of professionalism. Unfortunately, some professionals may not even realize that they are engaging in unprofessional behavior during their professional activities. This is a problem that I have personally encountered in my own career.

I had a reporting boss who was highly trained and experienced, but his behavior was consistently unprofessional. For example, he never took responsibility for his mistakes and refused to see areas for improvement. He had a tendency to blame others, shout and engage in misbehavior. As a result, the organization had a very high employee turnover rate. On the other hand,

I also had a boss who was very cooperative and helpful. He was always open to identifying areas for improvement and provided constructive feedback and suggestions for the future. He was polite, and calm and took ownership of his responsibilities. This type of leadership helped to improve employee retention in the organization.

I also want to share another example of my early day’s professional experience. I was assigned to lead a small marketing team and one of our responsibilities was to hang street banners. However, my boss noticed that the banners were not placed in the right places or in the right way. Instead of scolding us, he inspired and guided us on what to do next.

The following day, we again hung the banners but the results were the same. This time, my boss didn’t say anything but joined us the following day with the team to show us how to do it. With this positive attitude, he taught us how behavior can help inspire a team. After this incident, the team learned the idea of what the boss wanted us to do.

Being a boss or a manager is a challenging task that requires a combination of skills, knowledge, and experience. However, even the most experienced managers can make mistakes that can negatively impact the performance of their team. In this blog, we will discuss some of the common mistakes that most bosses make and how to avoid them.

  1. Not going into detail: One of the most common mistakes that bosses make is not providing enough details to their team members. This can lead to confusion and a lack of understanding of the task at hand, which can result in poor performance. To avoid this mistake, it’s important to clearly explain the task, the objectives, and the expected results.
  2. Only defining, no description of the task: Another common mistake is giving only a definition of the task without providing a clear description of what needs to be done. This can lead to confusion and lack of understanding among team members, who may not know how to proceed. To avoid this mistake, it’s important to provide a clear and detailed description of the task, including the steps that need to be taken.
  3. Just instruction, no demonstration: A boss may give instructions on how to perform a task, but not demonstrate it, which can lead to mistakes and misunderstandings. It’s essential for a manager to show how the task is done, and also to answer questions or doubts that the team may have.
  4. Only seeing others’ mistakes, never correcting by doing himself: A common mistake of a boss is only seeing the mistakes of others and never correcting them by doing them himself. This can lead to resentment and a lack of motivation among team members. To avoid this, it’s important for a boss to lead by example and to be willing to correct his own mistakes.
  5. Not sharing a clear vision and goals with team members: A boss may have a clear vision and goals for the team but not share them with the team members. This can lead to confusion and a lack of direction among team members. To avoid this, it’s important for a boss to share his vision and goals with the team and to ensure that they understand and are aligned with them.
  6. Only providing orders: A boss may only give orders to the team without providing the necessary support and guidance. This can lead to poor performance and a lack of motivation among team members. To avoid this, it’s important for a boss to provide guidance and support to the team, and to be open to feedback and suggestions.
  7. No proper evaluation and monitoring: A boss may not evaluate and monitor the performance of the team, which can lead to poor performance and lack of motivation. To avoid this, it’s important for a boss to regularly evaluate and monitor the performance of the team, and to provide feedback and support as needed.
  8. Lack of delegation and unawareness of biases: A boss may not delegate tasks properly or may not be aware of his own biases. This can lead to poor performance and a lack of motivation among team members. To avoid this, it’s important for a boss to delegate tasks properly, be aware of his own biases, and take steps to mitigate them.

This is a common scenario where the boss only gives advice but does not show how to do it and if the result is not as expected, they start shouting again. In my experience, I found that employee retention depends on a leader’s approach, behavior, and professional positive personality traits. A positive attitude and guidance can inspire the team to improve and learn. It’s important for a boss to lead by example and to be patient, understanding, and supportive. By fostering a culture of professionalism and positivity, organizations can improve employee satisfaction, retention, and ultimately, productivity and profitability.

In conclusion, being a boss or a manager is not easy, but by avoiding these common mistakes, you can create a positive and productive work environment for your team. By providing clear instructions, leading by example, sharing your vision and goals, and providing proper evaluation and monitoring, you can inspire your team to achieve success. Additionally, it is important to delegate tasks, be aware of biases and provide necessary support and guidance.



K M Hasan Ripon,

Executive Director, Bangladesh Skill Development Institute (BSDI)


Getting old is not a problem (4)

Rise and Shine: The Benefits of Waking Up Early

I used to be a night owl, staying up late to work and believing that it was the best time for me to be productive. However, after deciding to make a change and go to bed early, wake up early, and start my day early, I have seen a significant improvement in my lifestyle and an increase in my productivity after consistently following this routine for a month.

Waking up in the morning has many benefits, including refreshing the mind and starting the day with energy and focus. Additionally, morning light exposure can help regulate circadian rhythms and improve sleep quality, and physical activity in the morning can improve overall health and fitness.

Starting the day with prayer and showing gratitude to Allah can provide spiritual strength and a sense of peace and connection. Many people find that incorporating spiritual practices into their daily routine can help them feel more grounded and focused, and can provide a sense of purpose and direction. Moreover, expressing gratitude can help shift one’s focus from negative thoughts and feelings to positive ones, which can lead to an overall sense of well-being.

After morning prayers, doing some light physical activity can help to improve overall physical and mental fitness. Exercise is known to release endorphins which can improve mood and reduce stress and anxiety. A light workout can help to wake up the body and prepare it for the day ahead. Also, incorporating physical activity into the morning routine can help establish a consistent exercise habit which is essential for maintaining overall health and fitness. It is important to note that it’s always best to consult a doctor or a health professional before starting any new exercise routine, especially if you have any health conditions.

After prayers, exercise, breakfast, and a cup of tea, starting the day with creative work such as writing, or tasks that require deep thinking, can be a productive and effective way to begin the day. Engaging in creative activities in the morning can help to stimulate the brain and promote focus and productivity. Deep thinking tasks can also help to get your mind in the right state for problem-solving and decision-making. Furthermore, starting the day with a sense of purpose and accomplishment can help to set a positive tone for the rest of the day.

It is also important to note that waking up in the morning without a goal or plan can be less productive as it can lead to a feeling of aimlessness and lack of direction. Having a clear goal and plan for the day can provide a sense of purpose and motivation, which can help to increase productivity. When you know what you want to achieve and have the plan to get there, you’re more likely to stay focused and motivated throughout the day. Additionally, planning your day in the morning can help you to prioritize tasks, manage your time more effectively, and reduce stress.

Some people believe that waking up early, specifically at 5 am, and starting the day with a set routine, can be beneficial for productivity, focus, and overall well-being. This is known as the “5 am club” and it is based on the idea that the early hours of the morning are less busy and less distracting, which can provide a quiet and focused environment to work, exercise, meditate, or pursue other goals. Waking up early can help to establish a consistent sleep schedule, which is essential for maintaining overall health and well-being.

However, everyone’s sleep needs and schedules are different, and what works for one person may not work for another. It’s best to find a schedule that works for you and your lifestyle.



K M Hasan Ripon, Executive Director, BSDI


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Can Soft Skills save humans from Robot/AI

Soft Skills, such as creativity, critical thinking, communication, and problem-solving, are often considered to be unique to humans and difficult or impossible for robots to replicate. As a result, some experts believe that soft skills could help protect human workers from job displacement due to automation.

For example, jobs that require creativity, such as graphic design or writing, may be less likely to be automated because robots currently lack the ability to generate truly original ideas. Similarly, jobs that require critical thinking, such as management or consulting, may be less likely to be automated because robots currently lack the ability to fully understand and analyze complex situations.

Similarly, jobs that require strong interpersonal skills, such as customer service or sales, may be less likely to be automated because robots currently lack the ability to fully understand and respond to human emotions and social cues.

There are many Soft Skills that are considered unique to humans then Robots/AI, including:

  • Understanding and experiencing emotions: Humans have the ability to understand and experience a wide range of emotions, such as joy, sadness, anger, and love, which are critical for social interactions and decision-making.
  • Creativity: Humans have the ability to generate truly original ideas and solve complex problems in unique ways, which is essential for innovation and progress.
  • Empathy: Humans have the ability to understand and share the feelings of others, which is critical for social interactions and building relationships.
  • Decision-making: Humans have the ability to make decisions based on intuition, emotions, and past experiences, which is essential for adapting to new situations and solving problems.
  • Self-awareness: Humans have the ability to reflect on themselves and their actions, which is essential for personal growth and development.
  • Critical thinking: Humans have the ability to analyze and evaluate information, arguments, and ideas, and to form their own opinions and decisions.
  • Adaptability: Humans have the ability to learn and adapt to new situations, cultures, and environments.
  • Intuition: Humans have the ability to make quick decisions based on a combination of past experiences, emotions, and subconscious processing.

However, it’s important to note that while soft skills may make some jobs less vulnerable to automation in the short term, they may not completely protect human workers from job displacement in the long term. With the rapid pace of technological advancements, it’s possible that robots will eventually be able to replicate some or many of the soft skills that are currently considered unique to humans.

Therefore, it’s important for workers to continuously adapt and acquire new skills and knowledge to stay relevant in the job market. This can include not only soft skills but also technical skills in areas such as data analysis, programming, cybersecurity, AI, designing skills, and digital marketing.



K M Hasan Ripon, Executive Director, BSDI